At Martreza, we strive to provide a seamless shopping experience for our customers. We understand that sometimes items may not meet your expectations, and we are here to assist you with returns and refunds according to the following policy:
1. Returns:
Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Some products may be exempt from returns due to hygiene or safety reasons, such as perishable goods or intimate apparel so make sure to check the return period before making a purchase to avoid any confusions.
Timeframe: You have varied days as shown below on the table from the date of delivery to initiate a return request. After this period, we will not be able to accept returns.
Return Process: To initiate a return, please go to the orders page on you profile and press on the return request to initiate the process then provide your order number, item details, and reason for return. Our team will guide you through the return process and provide instructions for shipping the item back to us.
Return Shipping: Customers are responsible for the cost of return shipping unless the reason for the return is due to operational error or a defective product processing on our side.
2. Refunds:
Refund Eligibility: Once we receive the returned item and verify its condition, we will process the refund. Refunds may be issued to the original method of payment or as different credit, depending on your preference.
Processing Time: Refunds are typically processed within two business days after confirming the validity of the returned item. However, it may take additional time for the refund to appear in your account, depending on your financial institution.
Partial Refunds: In some cases, partial refunds may be issued for items that are returned in a used or damaged condition, or for returns that do not meet the eligibility criteria outlined in our policy.
Deductibles or Processing fee: If a customer initiates a return based on preference rather than an issue with the item, a processing fee will be deducted from the refund to cover vendor compensation and operational costs.
3. Exchanges:
Exchange Policy: Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or style, please initiate a return according to our policy and place a new order for the desired item.
4. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt. Provide photographic evidence of the damage or defect, and our customer service team will assist you with a replacement or refund.
5. Contact Us:
If you have any questions, concerns, or requests regarding our return and refund policy, please contact us at the contact information provided on The Platform. Our customer service team is available to assist you and ensure your satisfaction with your Martreza shopping experience.
Martreza categories with the return period assigned to each category
Categories
72 hrs
48 hrs
24 hrs
non-returnable
Clothing
✅
Electronics
✅
Beauty Products
✅
Sport Wearables
✅
Luggage and bags
✅
By making a purchase on Martreza's platform, you acknowledge that you have read, understood, and agreed to the terms of our return and refund policy.
Thank you for choosing Martreza for your online shopping needs!!!
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