Return and Refund Policy for Martreza
At Martreza, we strive to provide a seamless shopping experience for our customers. We understand that sometimes items may not meet your expectations, and we are here to assist you with returns and refunds according to the following policy:
- Returns:
- Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Some products may be exempt from returns due to hygiene or safety reasons, such as perishable goods or intimate apparel.
- Timeframe: You have varied days as shown below on the table from the date of delivery to initiate a return request. After this period, we will not be able to accept returns.
- Return Process: To initiate a return, please contact our customer service team through the contact information. Provide your order number, item details, and reason for return. Our team will guide you through the return process and provide instructions for shipping the item back to us.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a traceable shipping service to ensure the safe return of the item.
- Refunds:
- Refund Eligibility: Once we receive the returned item and verify its condition, we will process the refund. Refunds may be issued to the original method of payment or as different credit, depending on your preference.
- Processing Time: Refunds are typically processed within three business days after receiving the returned item. However, it may take additional time for the refund to appear in your account, depending on your financial institution.
- Partial Refunds: In some cases, partial refunds may be issued for items that are returned in a used or damaged condition, or for returns that do not meet the eligibility criteria outlined in our policy.
- Exchanges:
- Exchange Policy: Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or style, please initiate a return according to our policy and place a new order for the desired item.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt. Provide photographic evidence of the damage or defect, and our customer service team will assist you with a replacement or refund.
- Contact Us:
- If you have any questions, concerns, or requests regarding our return and refund policy, please contact us at the contact information provided on The Platform. Our customer service team is available to assist you and ensure your satisfaction with your Martreza shopping experience.
By making a purchase on Martreza's platform, you acknowledge that you have read, understood, and agreed to the terms of our return and refund policy. Thank you for choosing Martreza for your online shopping needs.
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